GROUPON FAQ and How to Redeem your Groupon Coupon

This page is for anyone who has purchased our Groupon Coupon. If you have not purchased this coupon, this page does not apply to you.

Depending on which option you chose, the Groupon Coupon is eligible for one of four Membership Types: One Week Membership for one person or two people OR One Month Membership for one person or two people. Please bring in your coupon on your day to Planet Granite.. Your One Week or One Month Membership will begin on that first visit. You will have 7 consecutive or 30 consecutive days with unlimited access to ALL THREE of our facilities! Be sure to check out our yoga & fitness classes too! These are included too!

**VERY IMPORTANT: If this is your first time climbing, we require that you take a Belay Lesson on your first day to Planet Granite to climb on our taller walls! Reservations are required for this lesson; please call in advance to reserve your spot - we recommend about 2-3 weeks to ensure the day and time that you want. The start of your One Week Membership or One Month Membership will begin with that first day during which you take your lesson.

Please read below as we have tried to answer all your questions about reserving and then taking a Belay Lesson with us. Remember, reservations are required and we recommend booking about 2-3 weeks in advance.

When are Belay Lessons offered?
Planet Granite San Francisco:
Monday, Tuesday, Thursday & Friday 6pm, 7pm and 8pm
Saturdays: 10am, 11:30am, 1pm, 2pm, 3:30pm and 4:30pm
Sundays: 10am, 11:30am, 1pm, 2pm, and 3:30pm

Planet Granite Belmont
Monday, Tuesday, Thursday & Friday 6:30pm and 7:30pm
Saturdays: 10am, 11:30am, 1pm, 2pm, 3:30pm and 4:30pm
Sundays: 10am, 11:30am, 1pm, 2pm, and 3:30pm

Planet Granite Sunnyvale
Monday through Friday 6pm, 7pm and 8pm
Saturdays: 10am, 11:30am, 1pm, 2pm, 3:30pm and 4:30pm
Sundays: 10am, 11:30am, 1pm, 2pm, and 3:30pm

How do I reserve a Belay Lesson?
Please call your local Planet Granite to reserve a spot in a lesson. Reservations are required.
Planet Granite San Francisco - (415) 692-3434
Planet Granite Belmont - (650) 591-3030
Planet Granite Sunnyvale - (408) 991-9090

How far in advanced should I call?
For our Groupon users, we recommend calling a minimum of 2-3 weeks in advance.

IMPORTANT: Waiver policy for all participants!
Every person must fill out a liability waiver. All adults (18 years and older) must bring a government issued ID to fill out a waiver.

What if I'm under 18?
Please be sure that all minors have a waiver fully completed and signed by their parents or legal guardian. If the parent or guardian will not be present, please bring a photocopy of their government issued photo identification (for signature verification). Please note: legal guardians must present proof of guardianship to sign a child's waiver.

Anything else I should know about Belay Lessons?
Belay Lessons are only available for those ages 14 and older. This lesson comes with a harness and climbing shoe rental, as well as access to the facility for the rest of the day.

Can I bring my child?
Absolutely! However, please note that if they are 13 years or younger, they cannot learn to belay. Many children find rock climbing really fun and are often naturally good at it. It's only $12 for a child's day pass and $6 to rent shoes and a harness. Don't forget children must have a waiver filled out by their parents to participate!

What should I wear?
Wear comfortable loose clothing.

What should I bring?
We provide all the necessary climbing gear, but you are welcome to bring your own harness and climbing shoes. We provide lockers for day use only but customers must bring their own lock.

Of course, don't forget your Groupon Coupon print out or your iPhone or Android App on the day of your lesson.

What is your cancellation policy?
We must receive 48 hours notice prior to your scheduled class to rescedule a lesson.

I bought it and I just found out I'm gone for the next two months!
Don't worry! You have 6 months to redeem your Groupon Coupon. Your Membership will start on the day you redeem your Groupon.

I took the belay lesson, but now what do I do?
You now have with the skills to come back to our facility and climb, but first you need to take the belay test. This is a short test that reviews your belay skills. Belay tests are available anytime during business hours free of charge.

What else do you offer?
Check out each of our locations FAQ pages for more stuff to do! These contain links to our Yoga & Fitness schedules, answer questions about getting into climbing and more!
Planet Granite San Francisco
Planet Granite Sunnyvale
Planet Granite Belmont

Have more questions not answered here? No problem! Give us a call - we'd love to hear from you.
Planet Granite San Francisco - (415) 692-3434
Planet Granite Belmont - (650) 591-3030
Planet Granite Sunnyvale - (408) 991-9090

Website designed and implemented by Stephanie Ko Pound. Photos by Ted Cheeseman, Colin Little or Ivan Cua.